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FAQ
Bring Your Old Photos to Life
Find quick, clear answers to your questions about our photo restoration and animation services.
📌 Frequently Asked Questions
⏳ What is the turnaround time for each service?
- Colourise & Restore, Basic Animation, and Custom Animation are typically completed within 1–3 days.
- Fully Personalised Animations may take 1–5 days, depending on complexity and requests.
📸 What types of images can I upload?
We accept virtually any image format. Whether it’s an old scan, a smartphone photo, or a faded print, we’ll make it work. If needed, we’ll convert the file before processing.
▶ Recommended: High-resolution images for the best results. While we can work with lower-quality images, more detail means better restoration and animation.
📩 How will I receive my finished photo or animation?
All completed work is delivered via a secure download link and email.
Optional upgrades include:
- High-quality prints
- Framed photo delivery
- Digital photo frames (coming soon)
✏️ Can I request changes after delivery?
Yes — we offer 1 free revision per order. Additional changes may incur a small fee depending on the request.
🔁 Can I share my animation or restored photo online?
Absolutely! You’re free to share your image or animation on social media and with friends and family — just keep our small watermark intact as credit.
💼 Can I use your work commercially?
Our services are primarily for personal use. If you’d like to use the content commercially (e.g. for advertising or promotional videos), please contact us directly for a commercial use licence — we’re happy to accommodate!
🔐 What happens to my images after you’re done?
We handle all customer files using industry-standard privacy practices. Your photos are stored securely during processing and can be deleted on request after delivery.
💸 What’s your refund policy?
Because our services are custom and digital in nature, refunds are generally not offered after delivery. However, if you’re unhappy with the result, please get in touch — we’ll do our best to resolve any issue quickly and fairly.
🌟 Do you offer extra services?
Yes! In addition to our digital services, we’re introducing optional add-ons:
- Professional prints and framing
- Digital photo frames for animated or restored images
- Video montages (on request)
🎨 Can I request specific styles, colours, or moods?
Of course! In our Custom and Fully Personalised Animation services, you can let us know if you’d like particular colours, music, or mood (gentle, playful, romantic, etc). We’ll bring your vision to life.
🌍 Do you offer support and work with customers outside the UK?
Yes! We support customers worldwide and provide assistance via email. A chatbot system is currently in development for faster help and updates.